Customer Service

Customer service training is an integral element of any organisation, and it's vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are essential for customer retention, sales, brand protection and many more important factors.

Our online customer service training can set your team on the right track by giving the impression you want. Our training will enable you to equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service with easy to access 1 minute and 10 minute videos.


List of Topics

    1. Welcome

    1. Customer Service Excellence (10 Mins)

    2. Fix the Customer First (10 Mins)

    3. Positive First Impressions (10 Mins)

    4. Service Requests (10 Mins)

    5. Showing Empathy (10 Mins)

    6. Positive First Impressions (1 Mins)

    7. Customer Effort (1 Mins)

    8. A Positive Response to Customers (1 Mins)

    9. Acknowledge Customer Contact (1 Mins)

    10. Apologizing for Delays (1 Mins)

    11. Bad News, Good News (1 Mins)

    12. Great Customer Service Tips (1 Mins)

    13. Indifference (1 Min)

    14. Internal Customer Service (1 Min)

    15. Moments of Truth (1 Mins)

    16. Permission to Ask Questions (1 Mins)

    17. Positive Affirmation (1 Mins)

    18. Showing Empathy (1 Mins)

    1. ADVANCED Customer Service (10 mins)

    2. Managing customer needs (10 Mins)

    3. Keeping your Customers Informed (10 Mins)

    4. Customer Service Recovery (1 Mins)

    5. No Blame Apology (1 Mins)

    6. Adding Value (1 Mins)

    7. FISH! Philosophy (1 Mins)

    8. Being Present (1 Mins)

    9. Make their Day (1 Mins)

    1. An Introduction to Contact Centres (10 Mins)

    2. Award winning telephone techniques part 1 (10 Mins)

    3. Award winning telephone techniques part 2 (10 Mins)

    4. Answering the Telephone (10 Mins)

    5. Professional Telephone Greeting (1 Mins)

    6. Criteria 1 - Time to Answer (1 Mins)

    7. Criteria 2 - Professional Greeting (1 Mins)

    8. Criteria 3 - Quality of Listening (1 Mins)

    9. Criteria 4 - Call Control (1 Mins)

    10. Criteria 5 - Product, Service, Knowledge (1 Mins)

    11. Criteria 6 - Sales Awareness (1 Mins)

    12. Criteria 7 - Call Conclusion (1 Mins)

    13. Criteria 8 - Overall Attitude (1 Mins)

    14. Criteria 9 - Professionalism (1 Mins)

    15. Criteria 10 - Value Add (1 Mins)

About this course

  • £75.00 / year
  • 43 lessons
  • 0 hours of video content

Price

365 days access to all the videos and workbooks

Example 1 Minute Video


Additional pathways

LearningPlanet Microlearning

LearningPlanet is a privately owned and operated organisation. We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service and Leadership. Microlearning is the new training and we have designed our video library to suit just that need; short, specific, targeted video content that you can use over and over again from any device.