Welcome to Supplier Relationship Management (SRM)

Are you struggling to understand how to get better value from your suppliers, improve relationships and grow your business? After taking my course on supplier relationship management, you will be able to understand the processes, timescales and language, so you can improve relationships with your supply chain and extract better value.

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Who is this course for?

  • Businesses

    Businesses looking to extract more value from their supply chain

  • Procurement Managers

    Procurement Managers looking to segment their supply chain and improve performance

  • Anyone with an interest

    Anyone who needs to understand what supplier relationship management is all about and how to implement it as a programme

In more detail

Let's look at the Aims and Outcomes

The aim of this course is to: provide you with the knowledge of how supplier relationship management works, how to utilise it in your company and extract better value from your suppliers


By the end of the course you will be able to:

  1. Understand supplier relationship management.
  2. Know how to segment and understand who your supplier are.
  3. Understand and apply how to extract better value from your suppliers through enhanced relationships.

Course curriculum

  • 1


    • Welcome and Introduction

    • An introduction to the course from your Trainer

  • 2

    Chapter 1 – Principles of SRM

    • Chapter 1 Introduction

    • Chapter 1 Workbook

    • What's so special about SRM?

    • Who are our Suppliers?

    • Supplier Segmentation

    • Sourcing Options

  • 3

    Chapter 2 – Development and Deployment of SRM

    • Chapter 2 Introduction

    • Chapter 2 Workbook

    • Creating a Supplier Relationship Agreement

    • Stakeholder Management

    • Communication Management

    • Implementation

  • 4

    Chapter 3 – Performance Management of SRM

    • Chapter 3 Introduction

    • Chapter 3 Workbook

    • Benchmarking

    • Measuring Success

    • Balanced Scorecard

    • Governance

    • Culture and Ethics

    • Supplier's View of SRM

  • 5

    Chapter 4 – SRM & Contract Management

    • Chapter 4 Introduction

    • Chapter 4 Workbook

    • Contract Change

    • Claims and Disputes

    • Exit Management

  • 6

    In Summary

    • Course Summary

    • A summary and thank you from your trainer

    • Course completion



Sharon Croome

Sharon has been an independent Commercial SME Consultant since 2015 after spending 27 years in the UK defence industry. During her career she has worked for the UK MoD and major defence prime contractors within the UK. A Fellow of CIPS, an accredited member of IACCM, most recently has seen her undertake consultancy and independent subject matter expert roles assisting UK MoD and DE&S clients with procurement strategies, supplier/customer contract drafting & advice, and other associated commercial activity. Sharon brings over 30 years of experience in Commercial, procurement and supply chain. by providing DE&S with specific commercial training under their Commercial Professionalisation Programme. As a senior manager in the latter stages of her career Sharon has also been used to providing in-house staff training (Commercial Awareness training, UK Bribery Act training, etc) to non-commercial and commercial staff, as well as coaching; Sharon is qualified to Award in Education and Training (AET) Level 3.


“Sharon has both rich and deep experience in both procurement and sales sides of the commercial arena. I have worked alongside Sharon in multiple organisations and she has consistently delivered quality, clear and informed professionalism to every role.”

Marc Waterman, Commercial Trainer, ELS

“I consider myself extremely fortunate to work alongside Sharon as a trainer in contract management for the MoD. Her extensive experience in the contract management world spans both the MoD and the commercial world and she brings all that to the table in her training. She is knowledgeable and teaches in a way that is fun and which brings out the best in her students. They all respond positively and by the end of every course, they have gained and given to their fellow students. She is a pleasure to work with and I can’t recommend her highly enough as a trainer, consultant or coach.”

Tim Savage, Trainer

“I have know Sharon for some time. Her knowledge of contract and commercial management is second to none. She is dedicated and works quickly and with passion.”

Cath Convery, Technical Director, ELS